Privacy Policy

1. Introduction

M4 Suite, operated by M4 Suite LLC, maintains a commitment to protecting user privacy. This policy outlines data collection, usage, disclosure, and safeguarding practices for www.m4suite.com and related services, including AIBuilder. Use of the service constitutes consent to these practices.

2. Information We Collect

2.1 Information You Provide

Users voluntarily supply information during account registration, demo bookings, service subscriptions, and communications. This includes names, email addresses, company details, phone numbers, billing information, and customer data.

2.2 Automatically Collected Information

The platform automatically gathers device information, usage data, log data, and cookies and similar tracking technologies.

2.3 Third-Party Information

Information may be received from connected third-party services like CRM systems or email platforms.

3. How We Use Your Information

The company uses collected information to respond to inquiries, provide customer service, send opted-in text messages including promotional communications, improve services, and comply with legal obligations.

4. SMS / Text Messaging

Users who opt in consent to receive text messages at their provided phone number. Message frequency varies and standard rates apply.

Opt-out: Reply STOP to any text message at any time.

Help: Reply HELP or contact info@m4suite.com or +1 (866) 721-9114.

4.1 Explicit Opt-In & Re-join Clause

Opting in constitutes written agreement to receive recurring messages. Users may rejoin after opting out by texting START or through account settings.

4.2 Exact STOP Keyword Workflow

Reply STOP to any message you receive. You will receive a final confirmation message, with no further messages sent unless you re-opt in.

4.3 Keywords: HELP & STOP

STOP unsubscribes from all SMS messages. HELP provides program information. Support is available via email or phone, Monday–Friday, 9 AM to 5 PM EST.

5. Information Sharing

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Sharing with service subcontractors is permitted; text messaging opt-in data is excluded from third-party sharing.

6. Carrier Liability

Carriers bear no responsibility for delayed or undelivered messages.

7. Message Frequency & Rates

Standard message and data rates apply. Frequency varies based on user interactions. Wireless providers should be contacted regarding plan details.

8. Intellectual Property

All website content is M4 Suite LLC property protected by intellectual property laws. Reproduction or distribution requires express written permission.

9. How We Share Your Information

Information supports service provision, transaction processing, security notifications, customer service, marketing communications, usage analysis, issue detection, legal compliance, and content personalization.

The company does not sell personal information but may share it under specific circumstances:

9.1 Service Providers

Third-party vendors performing payment processing, hosting, email delivery, and analytics are contractually obligated to protect information.

9.2 Business Transfers

Information may transfer during mergers, acquisitions, or asset sales, with user notification.

9.3 Legal Requirements

Disclosure occurs when required by law, legal process, government requests, or to protect rights and safety.

9.4 With Your Consent

Information shares with third parties upon explicit user consent.

10. Data Security

The company implements encryption, security assessments, access controls, employee training, and incident response procedures. However, no method of transmission over the internet or electronic storage is 100% secure.

11. Data Retention

Information is retained as long as necessary for service provision, legal compliance, and dispute resolution. Upon account closure, data is deleted or anonymized within reasonable timeframes unless legal retention applies.

12. Your Privacy Rights

Users may request access, correction, deletion, portability, marketing opt-out, processing restrictions, or object to processing. Requests to info@m4suite.com receive responses within 30 days.

13. Cookies and Tracking Technologies

The service uses essential cookies, analytics cookies, and marketing cookies. Users can control cookies through browser settings, though disabling certain cookies may limit functionality.

14. Third-Party Links and Services

The company is not responsible for third-party privacy practices. Users should review third-party privacy policies independently.

15. Children's Privacy

The service is not intended for users under 18. The company does not knowingly collect information from children. Suspected child data collection should be reported to info@m4suite.com.

16. International Data Transfers

Information may transfer to the United States or other countries where servers operate. Differing data protection laws may apply, and service use constitutes consent to such transfers.

17. California Privacy Rights (CCPA)

California residents have rights including knowing what personal information is collected, requesting deletion, opting out of sales (which the company does not conduct), and non-discrimination. Exercise these rights by contacting info@m4suite.com.

18. European Privacy Rights (GDPR)

European Economic Area residents hold rights including access, rectification, erasure, processing restrictions, portability, objection to processing, and withdrawal of consent. Complaints may be filed with supervisory authorities.

19. Changes to This Privacy Policy

Updates will be posted with revised "Last Updated" dates. Continued service use after posting constitutes acceptance of changes.

Contact Us

Email: info@m4suite.com

Website: www.m4suite.com

Company: M4 Suite LLC

Address: 375 N Main St Unit C2, Williamstown, NJ 08094, United States

Phone: +1 (866) 721-9114

The company commits to resolving privacy concerns promptly.